Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@eastextool.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@eastextool.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eastextool.com.
30-Day Return Policy – Refurbished RIDGID Pipe Threading Equipment
At Eastex Tool, LLC, we stand behind the quality of our refurbished RIDGID pipe threaders and tools.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@eastextool.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@eastextool.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eastextool.com.
threading equipment. If you are not satisfied with your purchase, we offer a 30-day return period subject to the terms below.
Return Eligibility
Returns must be requested within 30 days of the delivery date.
Equipment must be returned in the same condition in which it was received.
All accessories, dies, chucks, foot switches, manuals, and included components must accompany the return.
Equipment that has been altered, damaged, abused, or improperly used is not eligible for return.
Freight-Shipped Equipment
Customers are responsible for all return freight charges unless the item was received damaged or we shipped the wrong item.
Freight returns must be properly packaged, palletized, and secured to prevent damage during transit.
Any damage occurring during return shipment may result in a reduced refund or denial of the return.
UPS and Parcel-Shipped Items
Customers are responsible for return shipping costs unless the item was received damaged or shipped incorrectly.
Returned items must be securely packaged to prevent transit damage.
Restocking Fee
All returns approved for reasons other than shipping damage, defective equipment, or order errors are subject to a 15% restocking fee.
The restocking fee covers inspection, testing, cleaning, repackaging, and administrative processing costs.
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer.
Non-Returnable Items
The following items are not eligible for return:
Special-order items
Custom-built equipment
Electrical components once installed
Used threading dies, cutting oil, and other consumable wear items
Products sold "As-Is" or clearly marked as non-returnable
Damaged or Incorrect Shipments
If your order arrives damaged or you receive the wrong item:
Notify us within 5 business days of delivery.
Provide photos of the damage, packaging, and shipping label.
We will work with you to resolve the issue promptly.
Refunds
Approved refunds will be processed after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
The applicable 15% restocking fee, return shipping charges, and any costs associated with missing or damaged components will be deducted from the refund amount.
How to Request a Return
Contact Eastex Tool, LLC SALES@EASTEXTOOL.COM or 936-767-4400 before returning any merchandise to obtain return authorization and shipping instructions. Unauthorized returns may be refused.
Eastex Tool, LLC reserves the right to deny returns that do not meet the requirements outlined in this policy.
Returns accepted within 30 days of delivery. Customer is responsible for all return shipping costs. Approved returns are subject to a 15% restocking fee. Equipment must be returned in the same condition as received with all included components. Original shipping charges are non-refundable."